Privacy Policy

Information you give us: when you complete our contact form, book a discovery call, or email us, we collect the details you provide, such as your name, email address, company name, project budget range, and a description of your project or business challenge.

Technical information: like most websites, our hosting provider automatically records limited technical data when you visit, such as your IP address, browser type, device information, the pages requested, and the date and time of the request. We use these server logs to keep the website secure and running reliably.

Project information: if you become a client, we may receive business data, system access, documents, or other materials needed to deliver the agreed work.

We use your information to respond to enquiries, arrange and hold discovery calls, prepare proposals, scope and deliver projects, communicate with clients and prospects, maintain the security of our website, improve our services, and meet legal, accounting, or contractual obligations.

We do not sell your personal information, and we only use it for the purposes described in this policy or as otherwise disclosed to you at the time of collection.

Our website does not currently use advertising cookies or third-party tracking cookies. Your browser may store small amounts of data needed for the website to work properly.

If we introduce analytics or other cookies in the future, we will update this policy and, where required by law, ask for your consent first.

Information you share with us during a project is used only to deliver that project and is handled under the confidentiality terms of our agreement with you.

Some projects, particularly AI and automation work, may involve third-party platforms such as AI model providers, cloud hosting, e-commerce platforms, or other business systems. We only use these services as agreed with you for the project, and their own terms and privacy policies also apply.

We share personal information only where necessary to run our business and deliver our services, for example with our website hosting provider, email and scheduling tools, and trusted subcontractors bound by confidentiality obligations. We may also share information to comply with the law or with your consent.

The service providers we use may store or process information in countries other than your own. Where this happens, we take reasonable steps to ensure your information remains protected in line with this policy and applicable law.

We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, loss, or misuse, including encrypted (HTTPS) connections to our website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep enquiry information for as long as needed to respond and follow up, and client information for the length of the engagement plus any period required for legal, accounting, or reporting purposes. After that, it is securely deleted or anonymised.

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, to request a copy of your data, or to withdraw consent you have given. To exercise any of these rights, contact us using the details below. You may also have the right to complain to your local data protection authority.

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children, and any such information discovered will be deleted promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date below indicates when this policy was last revised.

If you have questions about this Privacy Policy or how we handle your information, email us at climbercode@gmail.com.